If no elevator service is available at the premises, we will additionally charge you a delivery fee for each floor except the ground floor. For details of the additional charges, please contact our Customer Service team for more details.

If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 2 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged.

If the goods is found defective, damaged or not matching to your order, please send an email to info@qgl.lax.mybluehost.me.

Our return policy lasts for 7 days from goods receipt date. If exceeds 7 days, no refund or exchange can be arranged.

All returned items must be unused, in original packaging and in the same condition as that you received.

A receipt or proof of purchase is required for arranging a return.

Product exchange is limited to one time. After the first exchange, no return application is accepted.

All gift items must be returned together with returned products, otherwise, the retail value of the gift items would be deducted from the refund.

Shipping cost of the return and exchange is borne by the customer, and we will deduct any related shipping cost from your refund.